Forum Discussion

kjl46racing's avatar
2 months ago
Solved

Black screen in game

Product: F1 24
Platform:PC
Please specify your platform model. PC
Summarize your bug When I load into the game the menu is there but the graphics are very poor and the background is black. I also cannot play online even known it says im on wifi and connected to servers.
What is your 16 digit Report Code? TPCB-XJHH-SHPA-JVGC
What peripherals are you using? Please list the exact make and model. All above required spec
Can you please provide the name of your current internet service provider? Voneus
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Not sure, it just happened after an online game. Its been 3 days now and no fix.
What happens when the bug occurs? Screen in main menu is black, no online play, extremely poor graphics on main menu. Also black screen in single player games.
What do you expect to see? The background usually has a slide show of cars as well as I can usually play online and have vey good graphics.

I have reset PC multiple times

Reinstalled the game completely 

Waited on a bug fix

  • FMassa88's avatar
    FMassa88
    2 months ago
    @kjl46racing hi did you try delete hardware setings config file located in my documents my games f1 24 This will reset all graphic setings for game.
    Mybe there is bug somewhere that not loading graphic corectly.

8 Replies


  • @kjl46racing wrote:

    Product: F1 24
    Platform:PC
    Please specify your platform model. PC
    Summarize your bug When I load into the game the menu is there but the graphics are very poor and the background is black. I also cannot play online even known it says im on wifi and connected to servers.
    What is your 16 digit Report Code? TPCB-XJHH-SHPA-JVGC
    What peripherals are you using? Please list the exact make and model. All above required spec
    Can you please provide the name of your current internet service provider? Voneus
    Which area is the bug/glitch in? Single Player
    Steps: How can we find the bug ourselves? Not sure, it just happened after an online game. Its been 3 days now and no fix.
    What happens when the bug occurs? Screen in main menu is black, no online play, extremely poor graphics on main menu. Also black screen in single player games.
    What do you expect to see? The background usually has a slide show of cars as well as I can usually play online and have vey good graphics.

    I have reset PC multiple times

    Reinstalled the game completely 

    Waited on a bug fix


    Above spec, maybe. No proof.

    Up to date, probably not. No proof.

    dxdiag including make and model of mainboard.

  • kjl46racing's avatar
    kjl46racing
    2 months ago

    It was working perfectly fine for 2 days before this happened. 

    ASUS PRIME

    A520M-A I|/CSM

    16gb DDR4 RAM

    AMD radeon rx7600

    R5 5000

    1TB storage

  • FMassa88's avatar
    FMassa88
    Seasoned Hotshot
    2 months ago
    @kjl46racing hi did you try delete hardware setings config file located in my documents my games f1 24 This will reset all graphic setings for game.
    Mybe there is bug somewhere that not loading graphic corectly.
  • No I have not. Will i need to reinstall that file, if so do I get it from steam? Thanks. 

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    2 months ago

    @kjl46racing wrote:

    It was working perfectly fine for 2 days before this happened. 

    ASUS PRIME

    A520M-A I|/CSM

    16gb DDR4 RAM

    AMD radeon rx7600

    R5 5000

    1TB storage


    dxdiag is better because diagnostic

  • @Steve Jackson - O que é isso? tbm estou com o mesmo problema , tenho rx 7600
  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    2 months ago

    @LSR_Jhamerson wrote:
    @Steve Jackson - O que é isso? tbm estou com o mesmo problema , tenho rx 7600

    English, please. RX7600 but dxdiag....

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