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ARMECHS's avatar
ARMECHS
2 years ago
Solved

Bought game on EA app/ but it says i dont own it and i have receipt

Product: F1 24 Platform:PC Please specify your platform model. PC Summarize your bug I have purchased the standard game. played 5 hour trail. Then purchased the champions edition to continue playi...
  • EA_Darko's avatar
    EA_Darko
    2 years ago

    Hey @ARMECHS, I removed your attachments as they contain personal information that is best not share publicly.

    As for your issue, if you open a case with our live support team they'll be able to assist your further: https://help.ea.com/en/help-home/

    Darko

2euoxqb272hq's avatar
2euoxqb272hq
2 years ago
@EA_Darko wrote:

Hey @ARMECHS, I removed your attachments as they contain personal information that is best not share publicly.

As for your issue, if you open a case with our live support team they'll be able to assist your further: https://help.ea.com/en/help-home/

Darko

Heaven forfend you actually helping.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
2 years ago

No need to be like that @2euoxqb272hq.

We can't assist with any account related issues in AHQ and as such need to direct all such issues to our live support team.

Darko

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