Forum Discussion

2 years ago

Solved

EA app - Can't Open F1 24

"The splash screen which can be described as the F1 logo on a black background appears for ~1 sec, after which it disappears. After another ~1 second, the EA APP comes back into foreground. The game ...

2024-05-28 20-27-31.rar1.7 MB

EA_Groguet
2 years ago
Hey there,

As I was saying before, in this thread we have different issues affecting players, so what it might be helping you it might not work for others. I am writing this post to try to compile the workarounds that some of you have been posting.

I am going to mark this post as a solution to increase visibility. However, that doesn't mean that the issue has been fixed. The team keeps investigating it and trying to find a solution.

WORKAROUNDS

Posted by @Tasdefleia and @LCAMluis : Link 1 & Link 2

Posted by @Karlo3110 : https://answers.ea.com/t5/Technical-Issues-Bug-Reports/EA-app-Can-t-Open-F1-24/m-p/13762340/highlight/true#M716

Posted by @ad1tya : https://answers.ea.com/t5/Technical-Issues-Bug-Reports/EA-app-Can-t-Open-F1-24/m-p/13762357/highlight/true#M718

Posted by @The_Raging_Beard : https://answers.ea.com/t5/Technical-Issues-Bug-Reports/EA-app-Can-t-Open-F1-24/m-p/13768642/highlight/true#M1335

Posted by @ppparkinson9 : Link 1 & Link 2

If I have missed any, please, let me know.

Thank you all for your collaboration! I will keep you updated here as soon as I hear something else!

-Groguet

ppparkinson9

2 years ago

So after all that it was Bitfender. I'm an idiot. But in case it hslps anyone create exceptions for F124.exe for the various protection programs in Bitdefender and it might work.

xahmol

2 years ago

@ppparkinson9 wrote:
So after all that it was Bitfender. I'm an idiot. But in case it hslps anyone create exceptions for F124.exe for the various protection programs in Bitdefender and it might work.

Interesting, as I do have Bitdefender.

What kind of exceptions did you make?

will look into this this afternoon (no time this morning).

But as an IT security professional, programs that need AV or Windows integrity controls disabled sound very fishy to me. They should then still fix that even if the workaround works.

Especially as this is my sons laptop, need AV (and lack of admin rights) alsofo protect him from himself doing stupid things….

(did check if it would run logging in with my admin account by the way, still does not work, so lack of admin rights at least was not the issue apart from needing my password once in the first time anti cheat starts)

ppparkinson9
2 years ago
With a bit of trial and error the culprit appears to be Advanced Threat Defense, I had exemptions on Antivirus and Advanced Threat Defence. Removed the exemption from Antivirus- it booted up, removed the exemption from Advanced Threat Defense it threw me out to the EA App as usual.
Bear in mind I have also taken the other steps such as moving the install to the C:/ drive, making the exemptions for Exploit Protection.
Now I've run into the resolution issue but at least i can now get into the game.
- cerveau32
  2 years ago
  WOW Man, After days of this game not even working once, doing what you said ie
  Adding an exception to "Advanced Threat Defence" in BitDefender for the "EA AntiCheat Launcher.exe" and the game worked immediately.
  THANK YOU for succeeding where EA failed
  - ppparkinson9
    2 years ago
    Welll that's interesting, my exemptions were for F124.exe, but applying it to EAAntiCheat might work too.
- xahmol
  2 years ago
  Thanks! But will be tomorrow before I can try, my son is all engaged in another game j9w 😉