Forum Discussion

Karlo3110's avatar
Karlo3110
12 months ago

EAAntiCheatService - Failed to obtain Origin directory

The description for Event ID 1 from source Application cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

EAAntiCheatService
Failed to obtain Origin directory


The message resource is present but the message was not found in the message table

F1 24 wont start because of this event log.
Please provide me with solutions.

6 Replies

  • Karlo3110's avatar
    Karlo3110
    12 months ago
    Just so everyone knows.. I have:
    Reinstalled the game.
    Reinstalled the game after uninstalling all EA related software.
    Reinstalled AC.
    Given ownership to SYSTEM for AC, Game and other.
    Uninstalled AC and verified files.
    Installed F1 24 AC and verified files.
    In both cases it was missing 3 files which it downloaded and it didn't work.
    I have reinstalled EA desktop app.
    I have talked to support which is incompetent and gives automatic premade responses.

    Why do we as a community have to do troubleshooting.
    Why can't you take competent people and make them do their job. They are paid for this.. Make things right. Do you lack people in your office?
    Do you lack testers?
    Who is in charge and did nothing about testing?
    How can you allow these type of things EA?
    How much can you raise the costs of your games?
    What is happening. Be transparent with the community .. we have given you what you wanted (MONEY) and yet you underdelivered..

    Hope someone actually reads this post and answers to this with a non generic half AI made braindead answer.
  • penultimatejawa's avatar
    penultimatejawa
    12 months ago

    I've done all the same things and still getting the error as well. Don't charge extra for early access if you can't actually.. you know.. ensure early access. This is how class actions start.

  • luismschd's avatar
    luismschd
    10 months ago

    A friend of mine has the same problem now.. u got it fixed or have some recommendations?

  • II_BigBadWolf_II's avatar
    II_BigBadWolf_II
    Rising Novice
    6 months ago

    On PC and Windows check if Windows has enabled/active Secure Boot.
    If not, go to BIOS and Enable and set Active Secure Boot.

  • II_BigBadWolf_II's avatar
    II_BigBadWolf_II
    Rising Novice
    6 months ago

    On PC and Windows check if Windows has enabled/active Secure Boot.
    If not, go to BIOS and Enable and set Active Secure Boot.

  • KaiK11's avatar
    KaiK11
    6 months ago

    Thanks to II_BigBadWolf_II for your hint about activating Secure Boot.

    I changed Secure Boot from Custom to Standard on my PC.

    It did not work but it is a good idea in general and may have contributed to the solution.

    After changing Secure Boot the game still crashed but there seemed to be a potential influence.

    According to warning logs I fully deactivated the Xbox game bar in the Windows settings and

    manually open the EA app before I start the game.

    …and then surprise. The error still occurs but did not cause further crashes so far…

About F1® 24 Technical Issues

Having issues with a crash, freeze or error? Join the F1® 24 community to discuss troubleshooting.1,644 PostsLatest Activity: 3 hours ago