Forum Discussion

11 months ago

Error anticheat (7) (2)

Have this exact same error, did everything in this thread. Nothing worked. This game doesn't launch at all.

New Rookie

11 months ago

I'm having the same issues. I tried all of these steps including clean boot and its not working. I notice that the service is starting but never starts when I'm looking at the services mmc windows. Also If I leave it long enough I get an access violation 130. Can you please provide a solution to this error or a contact for tech support who knows more.

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Community Manager

11 months ago

For those who are still unable to launch the game due to the anti-cheat error, can you please confirm if you're using any controller remapping software such as reWASD?

damothegray
New Rookie
11 months ago
Not that I know of but I'm using a system with sim controls for flight and racing. Does ea anti cheat not give logs? I tried procmon to troubleshoot but apparently its blocked by eaanticheat
crysgal
11 months ago
No I do not have any of those software
RDugg1610
11 months ago
No, i have completely rest my pc and reinstalled windows, there is nothing like that installed
- crysgal
  11 months ago
  I was about to do that as well but looks like it wont fix the problem either
damothegray
New Rookie
11 months ago
I work as an analyst programmer who troubleshoots issues daily at work and something is going on other than user pc issues. Some update must have taken issue with something on my pc. I have done all trouble shooting steps. I reset my pc and just installed ea app and F1 24 and still get error 7 2 as soon as I try to launch the game. I did a reset keeping files and removing apps. Then when that didn't work I wiped the disk and installed from a brand new fresh download of Windows 11 on memory key. So it isn't anything installed on my pc. It is bare windows ea app and F1. This is effecting all my ea games f1, fc24 and bf. How do I log a case and get actual tech support? No other apps have issue on my pc only ea apps with anticheat.
damothegray
New Rookie
11 months ago
Clean install and same issue, whats the next step?
- EA_cuervo
  Community Manager
  11 months ago
  Thanks, everyone, for sharing the steps you've tried so far.
  
  Could you please share with us the following information:
  
  DxDiag: How to gather information on your PC using DxDiag
  Report Code: Instructions on this thread
  
  Hardware settings XMLs:
  
  user > documents > my games > F1 24 > hardwaresettings
  
  right-click the game in Steam > Manage > Browse local files > F1_24.exe.[number].running (please, rename this last file as .txt to be able to upload it)
  - damothegray
    New Rookie
    11 months ago
    Please find attached the request files. Also please note this is the same error on Fc24 so I don't think its specific to the F1 game only to ea anti cheat. I wasn't alloud upload the xml
    Here is the first file hardware_settings_config
    
    <?xml version="1.0" encoding="UTF-8" ?>
    <hardware_settings_config applyOOTB="false">
    <cpu name="AMD Ryzen 7 3800X 8-Core Processor" processors="12" processorStride="1" processorBinding="1" />
    <graphics_card deviceId="0x1E81">
    <resolution width="2560" height="1080" displayMode="1" vsync="false" vsyncInterval="auto" frameRateLimiterEnabled="false" frameRateLimiterValue="120">
    <refreshRate numerator="144001" denominator="1000" />
    <windowPosition x="0" y="0" />
    <outputMonitor index="1" />
    <aspectRatio auto="true" width="0" height="0" />
    <hdr mode="0" peakNits="1000" />
    </resolution>
    </graphics_card>
    <motion>
    <dbox enabled="true" />
    <udp enabled="false" broadcast="false" ip="127.0.0.1" port="20777" sendRate="20" format="2024" yourTelemetry="restricted" onlineNames="off" />
    </motion>
    <antialiasing taa="false" cas="1" dlss="true" fsr3="0" xess="false" />
    <aa_quality value="0" />
    <aa_sharpness value="0.500000" />
    <frame_gen mode="0" />
    <dynamicresolution_enabled value="false" />
    <dynamicresolution_target_fps value="0" />
    <dynamicresolution_profile deltaDown="0.05" percentageDown="0.95" deltaUp="0.01" percentageUp="0.9" alpha="0.95" />
    <dynamicresolution_min_scale value="0.5" />
    <ssao enabled="true" algorithm="2" />
    <ssrt enabled="true" quality="4" />
    <texture_streaming sizeInMiB="2048" texelDensityBias="0.0" concurrentTextureSwaps="1" />
    <led_display fanatecNativeSupport="true" sliProNativeSupport="false" sliProForceBrightness="127" wootingRGBEnabled="false" />
    <anisotropic_filter level="16" />
    <lighting quality="3" volumetricFog="true" volumetricFogMapWidth="1920" volumetricFogMapHeight="1080" />
    <postprocess motionBlur="true" godRays="true" depthOfField="true" lensStreak="true" lensFlare="true" bloom="true" motionBlurV2="true" />
    <shadows enabled="true" skyShadowMapSize="2048" skyShadowCascadeCount="4" skyShadowLowLod="false" worldShadowMapSize="4096" skyShadowMap32Bits="true" nightShadowMapSize="4096" nightShadowCharacterCast="true" nightShadowSourceCount="4" sampling="3" spotShadowMapSize="2048" spotShadowSampling="3" crowdInShadows="true" />
    <particles enabled="true" distanceScale="1.0" rate="1.0" high="true" />
    <crowd distanceScale="0.4" billboardDistance="4000" />
    <vehicle_reflections envMapScale="2.0" envMapUpdateMode="alternate" envMapRenderMode="carsAndCharacters" cubeMapEnabled="true" cubeMapScale="2.0" cubeMapUpdateMode="all" />
    <mirrors mirrorsUpdateMode="both" mirrorsRenderMode="carsAndCharacters" treesInMirrors="true" crowdInMirrors="true" highDetailMirrors="true" highDetailTyresAndCar="true" particlesInMirrors="true" />
    <weather_effects rainSplashes="true" rainSheets="true" rainBeads="true" rainHigh="true" trackHeatHaze="true" planarReflectionsEnabled="true" planarReflectionsHQEnabled="true" planarReflectionsRangeScale="3.0" planarReflectionsRTScale="1.0" planarReflectionsMipTailBlur="true" proceduralCloudRTScale="4.0" proceduralCloudTiling="7" proceduralCloudQuality="1" />
    <ground_cover enabled="true" grassFlattening="true" drawDistance="120.0" meshes="true" />
    <trees useLOD0="true" distanceScale="0.2" />
    <hair enabled="true" />
    <skidmarks enabled="true" parallax="true" />
    <skidmarks_blending enabled="true" />
    <audio audioUpdateRate="2" audio_min_job_worker_threads="2" audio_max_job_worker_threads="8" />
    <async_compute enabled="true" />
    <cs_culling enabled="false" />
    <vendor_shader_pack enabled="true" />
    <replay_directory path="" />
    <rt_quality quality="3" />
    <rt_shadows enabled="true" />
    <rt_reflections enabled="true" />
    <rt_transparent_reflections enabled="true" />
    <rt_ao enabled="true" />
    <rt_ddgi enabled="true" />
    <rt_ego enabled="false" />
    <rt_version version="0" />
    <vrs enabled="true" />
    <reflex mode="1" />
    <ser enabled="false" />
    <ca enabled="false" />
    </hardware_settings_config>
    Here is the second file hardware_settings_info
    <?xml version="1.0" encoding="UTF-8" ?>
    <hardware_settings_info timeStamp="2024/12/11 16:56:34">
    <systemInfo OS="Microsoft Windows 11 (Build 26100)" OSCompatibility="none" totalMemory="50249056" winPlatformID="2" winMajorVersion="10" winMinorVersion="0" winBuildNumber="26100" winBuildRevisionNumber="2454" hasBattery="false" isRunningOnSteamDeck="false" rating="4" />
    <cpu name="AMD Ryzen 7 3800X 8-Core Processor" speed="3893" processors="16" processorStride="1" hyperThreading="true" sse3Supported="true" avxSupported="true" rating="4" />
    <graphics_card name="NVIDIA GeForce RTX 2080 SUPER" directx_version="12" driver="NVIDIA 56636, r566_31" driver_version_num="56636" vendorId="0x10DE" deviceId="0x1E81" locallyUniqueId="0x000000000001245B" shader_model="0x0067" resource_binding_tier="0x0003" memory="7987" rating="4">
    <outputMonitor description="\\.\DISPLAY1" index="1" windows_index="1">
    <resolution width="1024" height="768">
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="60004" denominator="1000" interlaced="false" />
    <refreshRate numerator="75029" denominator="1000" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="119989" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="1152" height="864">
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="119773" denominator="1000" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="1280" height="720">
    <refreshRate numerator="60" denominator="1" interlaced="false" />
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="120" denominator="1" interlaced="false" />
    <refreshRate numerator="59940" denominator="1000" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="1280" height="768">
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="119958" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="1280" height="800">
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="119958" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="1280" height="960">
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="75025" denominator="1000" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="119958" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="1280" height="1024">
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="75025" denominator="1000" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="119958" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="1360" height="768">
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="119948" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="1366" height="768">
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="119948" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="1440" height="1080">
    <refreshRate numerator="60" denominator="1" interlaced="false" />
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="120" denominator="1" interlaced="false" />
    <refreshRate numerator="59940" denominator="1000" interlaced="false" />
    <refreshRate numerator="74906" denominator="1000" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="1600" height="900">
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="119948" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="1600" height="1024">
    <refreshRate numerator="60" denominator="1" interlaced="false" />
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="120" denominator="1" interlaced="false" />
    <refreshRate numerator="59940" denominator="1000" interlaced="false" />
    <refreshRate numerator="74906" denominator="1000" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="1680" height="1050">
    <refreshRate numerator="60" denominator="1" interlaced="false" />
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="120" denominator="1" interlaced="false" />
    <refreshRate numerator="59940" denominator="1000" interlaced="false" />
    <refreshRate numerator="74906" denominator="1000" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="1920" height="1080">
    <refreshRate numerator="60" denominator="1" interlaced="false" />
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="120" denominator="1" interlaced="false" />
    <refreshRate numerator="59940" denominator="1000" interlaced="false" />
    <refreshRate numerator="74906" denominator="1000" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    <resolution width="2560" height="1080">
    <refreshRate numerator="100" denominator="1" interlaced="false" />
    <refreshRate numerator="120" denominator="1" interlaced="false" />
    <refreshRate numerator="59938" denominator="1000" interlaced="false" />
    <refreshRate numerator="74944" denominator="1000" interlaced="false" />
    <refreshRate numerator="119880" denominator="1000" interlaced="false" />
    <refreshRate numerator="144001" denominator="1000" interlaced="false" />
    </resolution>
    </outputMonitor>
    </graphics_card>
    <graphics_card name="Microsoft Basic Render Driver" directx_version="12" driver="Unknown" driver_version_num="0" vendorId="0x1414" deviceId="0x008C" locallyUniqueId="0x0000000000013E8C" shader_model="0x0067" resource_binding_tier="0x0003" memory="0" rating="4" />
    </hardware_settings_info>
    DxDiag.txt112 KB
sebant01
10 months ago
Done everyhing i and the ea support, and community can think of, exempt reinstalling windows.
Been playing for over 40 hrs right after launch but now, nothing.

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