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PIPI31052008's avatar
1 year ago

F1 24 crashing on steam after ea AC splash screen

Product: F1 24
Platform:Steam-PC
Please specify your platform model. PC
Summarize your bug game crashes after ea AC splash screen on steam
What is your 16 digit Report Code? i dont have any report code
What peripherals are you using? Please list the exact make and model. intel core i5-9400f, rtx 2060super, apex pro tkl, g pro x superlight, sometimes logitech g29
Can you please provide the name of your current internet service provider? 24it
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? I dont know.
What happens when the bug occurs? When i try to open the game, I see the ea anti cheat splash screen as usual, but after its just a black screen and the game chrashes to the desktop.
What do you expect to see? I expect my to open as usual without crashing.

When i try to open the game on steam, I see the ea anti cheat splash screen as usual, but after its just a black screen and the game chrashes to the desktop.
I tried rebooting steam and pc, I verified game files, tried to repair or uninstall ea anticheat, and turning off any antivirus. I even reinstalled my system.

8 Replies

  • Product: F1 24
    Platform:PC
    Please specify your platform model. PC
    Summarize your bug Black screen
    What is your 16 digit Report Code? 12345
    What peripherals are you using? Please list the exact make and model. Controller XBOX
    Can you please provide the name of your current internet service provider? sfr
    Which area is the bug/glitch in? Single Player
    Steps: How can we find the bug ourselves? En cherchant
    What happens when the bug occurs? Black screen
    What do you expect to see? Le jeu

    I bought the game on Steam but it does not start, the EAAnticheat window opens then closes and the game does not start. I installed and uninstalled it several times, tested the files each time it tells me that 3 are missing, reinstalled them and it still does not start. I disabled my antivirus, Windows defender too but it's the same thing. I do not understand the problem because I do not have an error message. I also cleared the Steam cache and restarted my computer several times

    My configuration is Windows 11, I9 processor, 32 GB of Ram and an Nvidia RTX 3060 graphics card

  • 希望社区经理能告诉我们如何解决这个问题

  • After doing a clean boot it goes trough the splash screen but the game crashes either while intro or loading lobby.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @PIPI31052008 Thanks for the DxDiag. Now that the game is going through the splash screen, are you getting any error messages after the crash? 

    Could you please try a clean install of your GPU driver and then set up a gaming profile? You can find instructions for that here: Troubleshooting graphics on PC

  • it doesnt work ☹️. Still crashed while loading and the intro is lagging.

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