F1 24 keeps crashing before reaching the settings menu

there is no support ticket but there is option where u can chat with the support, my f1 24 keeps crashing too, i did chat with the support guy he tells me to update my gpu drivers and all, it dosent, there is issue with the game, our devices work fine, i have a low end gaming laptop and he tells me that ur gaming laptop wont handle this game, but it actually does handle it pretty good. Ea wont do anything to fix issue idk what they want. sorry for such long speech