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EA_cuervo
Community Manager
1 year agoHi @gingeraide82 & @zhuwei2009,
Thanks for letting us know about this. Could you please answer the following questions to help us identify what's causing the issue:
Did this problem start only after Patch 1.16?
Have you tried any troubleshooting steps yet? If not, please try the steps in the following article and let us know how that goes: How to troubleshoot issues when starting a game
1 year ago
I’m on pc and just downloaded the game so far EA support has not been able to solve the problem
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