F1 world Alonso Silverstone 2011 flashback 0 points

Product: F1 24
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
Summarize your bug I win the race but receive 0 points.
What is your 16 digit Report Code? GPCD-HGMR-KECP-GSHG
What peripherals are you using? Please list the exact make and model. Xbox controller
Can you please provide the name of your current internet service provider?
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Not sure. I have tried 3 times, all of which I have won. The first time I completed it, It came with an error code (sorry, didn't record it) failed to communicate with online services. The next 2 times I won the race but gave me 0 points
What happens when the bug occurs? I get 0 points even though I won.
What do you expect to see? Points for winning the race.

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I would be grateful if this could be sorted out within 13 days, as I'm going to miss out on a lot of items .