Forum Discussion

yrek150's avatar
yrek150
New Scout
7 months ago
Solved

Game crashing after the splash screen

Product: F1 24
Platform:PC
Please specify your platform model. PC
Summarize your bug When I click on the "run" in the EA App, I can see the game's splash screen, and then game crashes without any information
What is your 16 digit Report Code? I cannot even run the game
What peripherals are you using? Please list the exact make and model. Logitech G29
Can you please provide the name of your current internet service provider?
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? I don't know. A few days ago, the game worked normally, today crashes everytime I want to run it.
What happens when the bug occurs? When I click on the "run" in the EA App, I can see the game's splash screen, and then game crashes without any information. I rebooted my pc, also I tried to repair game files, and I re installed the game, I deleted everything from the Temp folder, and I deleted the "hardware settings config" file. Nothing helps.
What do you expect to see? I want the game to run...

Here's the video how it looks like.

  • Do you have any background programs running try close them.For me windhawk was blocking game to start and simptom was same after ea anticheat

3 Replies

  • Do you have any background programs running try close them.For me windhawk was blocking game to start and simptom was same after ea anticheat

  • yrek150's avatar
    yrek150
    New Scout
    7 months ago

    Closing Windhawk worked like a charm, Thank you!

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    7 months ago

    @FMassa88 wrote:

    Do you have any background programs running try close them.For me windhawk was blocking game to start and simptom was same after ea anticheat


    Good spot, but this program sounds like trouble! It would fall under 'unsupported config' though as far as a bug fix goes. @EA_cuervo