clean install completed, full factory reset without any profile details or settings.
Same issue.
Community ManagerWhen you're stuck in the splash screen, are you able to close the game, or does it freeze, and you need to restart your PC?
I would need to use the task manager to close the game. It doesn't freeze my PC and require a restart.
Community ManagerThanks for the clarification. The next step I'd take is to set up a new Windows User account and see if the game works there. This will give us a better idea if the problem comes from corrupted settings, conflicting files, or user-specific configuration errors
Hello?
Community Manager
EA Staff (Retired)Community ManagerCommunity ManagerCommunity Manager
