As title says. The game doesn't take inputs and hasn't since January. I have tried with both an Xbox elite series and PS4 dual shock. Using Bluetooth and usb connections, I have tried multiple usb ports.I have disabled Steam input in the steam settings.I have launched the game as administrator. I have created a new admin account on the PC and tried it. I have updated firmware and drivers.I have manually installed EA Anti cheat.I ha e calibrated the controller through Windows settings. I have done a clean boot. I am at my wits end about this.

Hey there, There are a couple more things you can try to fix this: Delete/rename the hardware settings file: Navigate to:Documents\My Games\F1 24\hardware_settings Delete or rename the hardware_settings_config.xml file. This resets controller and graphics configs. If the problem persists, please try to: Disable All Non-Essential USB Devices: Unplug all USB devices except your controller and keyboard/mouse. Try Launching with Only Keyboard First: Launch the game with no controller connected. Once past the splash screen, plug in the controller. Let us know how that goes,

So I renamed the file. Still nothing Deleted the file. Still nothing Controller, keyboard and mouse are the only USB devices plugged in.Unplugging the controller to start the game with just the keyboard, and then plugging in the controller also doesn't work.

Can you please share a DxDiag and a screenshot of the screen that you're getting stuck at?

Thanks. Can you please extract the DxDiag in a .txt file? You can find the instructions for that here: How to gather information on your PC using DxDiag

Game doesn't accept input, leaving me stuck at the splash screen unable to play.

28 Replies

Dork-USA
Seasoned Newcomer
2 months ago
That happens with a lot of Electronic Arts titles? Splash Screen freeze or bug!
Generalemergency
Rising Adventurer
2 months ago
Even worse when EA thinks I have been lying since the start of the year.
Generalemergency
Rising Adventurer
2 months ago
EA_cuervo
Hello?
I followed the instructions. And the game still isn't accepting inputs.
What now?
Generalemergency
Rising Adventurer
2 months ago
EA_cuervo
Why are you ghosting me?
Generalemergency
Rising Adventurer
30 days ago
EA_cuervo
It's alright. I'm used to being treated like **bleep** because of who I am and where I'm from. I'm used to no one believing what I say. Doesn't make it any easier.
I reported this back in January. I have been having issues with this game since July OF LAST YEAR.
**bleep** me for wanting to be treated like a human being.
Generalemergency
Rising Adventurer
23 days ago
Guess I'm nothing more then [removed] for thinking I'll be taken seriously.

Story of my miserable pathetic life.
EA_cuervo
Community Manager
22 days ago
Hi Generalemergency, I understand it can feel frustrating when you’re looking for help and don’t receive a direct response.

Just to clarify, the EA Forums are designed primarily for community discussions and peer-to-peer support. While our Community Managers do their best to engage with as many posts as possible, we’re not able to guarantee individual replies to every thread.

If you need one-to-one assistance with an issue, the best way to get support is by contacting EA Help directly. They’re equipped to provide personalized support and can look into your situation in more detail.
Generalemergency
Rising Adventurer
20 days ago
Frustrated isn't the word for it.

I have spent over a year with issues with this game and have been completely ignored.

I finally get a response after months of trying.

First I get told to go to EA help, who tell me to post a new thread for the same issue here. And now I'm being told to go back to EA help [removed]

CM: Post has been cleaned up and aligned with our forum rules.