Forum Discussion

Rising Adventurer

2 years ago

Game fails to launch in EA Play PC

Product: F1 24 Platform:PC Please specify your platform model. PC Summarize your bug The F24 attempts to launch but it never does. No error messages and the pop up to select regular mode vs VR Pla...

DxDiag.txt97 KB

EA_Barry

Community Manager

2 years ago

@GCAdventure

Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

Some general troubleshooting steps:

Make sure all available Windows Updates and hardware driver updates are installed

Temporarily disable any security software
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

Thanks.