Forum Discussion

1 year ago

My PC crash (Blue Screen) while im closing F1 2024

Hi everyone, everytime I try to exit from the game, the pc crash and gives me this type of error: kernel_apc_pending_during_exit. Anyone has solutions please? Thanks. My peripherics are: NVIDIA Zo...

EA_Barry

Community Manager

1 year ago

@Roby53rolle

Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

Some general troubleshooting steps:

Make sure all available Windows Updates and hardware driver updates are installed
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

Thanks.

santaxgg

1 year ago

@EA_Barry This is a known issue across games using EA anti-cheat with ASUS motherboards (ASUS drivers), not just F1 24. If you go on to Battlefield 2042 forum, you will find lots of reports with the same issue (BSOD after game close).

Please forward this report and have someone look into it

Platform: Epic-PC

Hardware specs:
CPU: Intel(R) Core(TM) i7-9700KF CPU @ 3.60GHz
GPU: ASUS ROG STRIX GeForce® RTX 2070 SUPER
MB: ASUS TUF Z390-PLUS GAMING
RAM: 64 GB
OS: Windows 10 Pro