new update making my game crash

Does anybody know how can we raise a bug/case with EA? I've read this page https://forums.ea.com/discussions/f1-24-technical-issues-en/f1%C2%AE-24--how-to-report-a-bug/8410423 which says many things except how to raise a bug ...

Same, done everything like mte above, nothing works

I've formatted the disk and reinstalled everything: windows, drivers, EA app, game. No change, same behavior: game crashes right after launch. 

I'm really lost now.

@EA people - you have to step in here, the game cannot be played anymore.

I have the same problem since the last Windows update. It was working perfectly on Sunday, Windows updated Sunday evening and Monday the game didn't work anymore. Exact same behavior: game launches, but crashes completely soon after main screen.

I've reinstalled the game, EA App, VC++ packages, graphic card, added exception in windows security. Nothing works.

Where I've got with the investigation so far is it seems the EADesktop.exe is crashing causing the F1 to close. Unclear why ... There are some crash details in the event viewer but doesn't tell too much other than it crashed ... It seems to indicate a problem in MSVCP140.dll but that didn't change since 2022.

Faulting application name: EADesktop.exe, version: 13.437.0.5950, time stamp: 0x67f01517
Faulting module name: MSVCP140.dll, version: 14.34.31931.0, time stamp: 0xd1597dcd
Exception code: 0xc0000005
Fault offset: 0x0000000000013008
Faulting process id: 0x698
Faulting application start time: 0x01dbab7c4468c261
Faulting application path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCP140.dll
Report Id: 759efec4-3da4-4803-9989-dcf5ce96d9e1
Faulting package full name: 
Faulting package-relative application ID: 

 Attached also a more detailed report file which doesn't tell much more about the problem either.

Thoughts would help.

MM

I'm also having this issue for the past 2 days, I have also updated my drivers. I have 4070ti and overall very decent pc, so that shouldn't be an issue as this game used to run flawlessly just a week back. Idk what happened, just stopped working all of a sudden.

No message with crash, just goes back to the EA launcher app. I've attached my dxdiag file for your review.

Hey there,

Could you please a DxDiag ?

Also, are you getting any particular message before the crash or it just crashes at some point when launching the game?

-Groguet

thanks but i have tried that 

You can try manually reinstalling the anti-cheat (don't use the validate files button). It seems to work for some people (mostly Steam users).

How to install and troubleshoot EA anticheat on your PC

so there is never gonna be a fix becaus i have a mid to high pc so taht soulden't be a problem