@EA_Vendcera this is the chat I've just had with your not so great "HELP" team now what do it do because I don't love being screwed over on a game that I paid for and beta tested for
Thank you for contacting EA HELP, my name is RENCHITHUNG, may I start with your first name please?
Brenton (05/07/2024, 16:21:27): Brenton
RENCHITHUNG (05/07/2024, 16:21:34): Hello there , nice to meet you. Hope you are doing good , how may I help you ?
Brenton (05/07/2024, 16:22:14): I am still missing my rewards for completing the max verstappen challenge career for early access
RENCHITHUNG (05/07/2024, 16:23:15): No worries I will check it and try help you with the problem.
RENCHITHUNG (05/07/2024, 16:23:45): thank you
RENCHITHUNG (05/07/2024, 16:27:21): may i know when yu completed the event ?
Brenton (05/07/2024, 16:28:19): 30th may 2024
RENCHITHUNG (05/07/2024, 16:30:26): thats quite a long back
RENCHITHUNG (05/07/2024, 16:32:05): Alright, so I may be on to something here. I think we just might be able to pull something off here so I have been doing this job for a while now and I have some experience with such cases, so get your back here.
RENCHITHUNG (05/07/2024, 16:32:15): Now what I will do is I will be reporting a bug especially for you from my end I will be drafting a proper case for you, will be making proper case notes too so that this catches immediate attention.
Brenton (05/07/2024, 16:33:51): Yes it was the 3 day early access to get his helmet I put up a report on the bug report page got a response back 3 weeks back from EA_Vendcera stating you are now sorting it out and message the help page I have messaged for the last 3 weeks and getting no where and being told it might be sorted at some point but it's not good enough I spent £90 on early access to get the rewards but I just got screwed
RENCHITHUNG (05/07/2024, 16:34:27): Alright, so basically just leave the rest up to me, like I said I have some experience with such cases, now again I should stress on the fact that there is no guarantee that this will work and neither is it necessary that the team will get in touch with you directly however rest assured they do read everything that has been posted.
RENCHITHUNG (05/07/2024, 16:34:55): And I've mentioned all the details for the case notes from my end in order so let's hope for the best. We would be able to have some good news in the future and you're facing but I'll do what could be technically possible from my end.
Brenton (05/07/2024, 16:36:43): Ok so basically I might get my rewards for getting the game early also I might not get it and wasted money on the rewards if that is the case I want compensation for getting screwed out of stuff I paid for
RENCHITHUNG (05/07/2024, 16:37:48): i will make sure to make a proper case not and post the issue to the in game so that they will check and help us out with the issue
RENCHITHUNG (05/07/2024, 16:38:22): I hope the team will check on the case and help you accourdingly'
RENCHITHUNG (05/07/2024, 16:38:51): since i m here just an advisor i have very limited tool to provide you a compensation
Brenton (05/07/2024, 16:40:37): So how long will I have to wait to hear anything back? because this is getting stupid now I beta tested the game told you all the problems that I found and Im still getting shafted
RENCHITHUNG (05/07/2024, 16:41:04): We do not have any estimated time, However to solve this issue our team is working diligently
RENCHITHUNG (05/07/2024, 16:41:33): Please accept my sincere apology for not being able to provide you an immediate solution.
