Re: EA app - Can't Open F1 24

Hi Groguet,

I believe that this may be the same issue as is being mentioned in multiple threads, whereby the EAANticheat splash screen is being shown then it is dropping to the launcher.
I have the same behaviour but from steam.
I posted by event logging, report code, and other diagnostics in anothe thread here - 
https://answers.ea.com/t5/Technical-Issues-Bug-Reports/cant-open-F1-24/td-p/13760143   (report ID f8dd91aa-e0df-4b14-b47a-f66d3dbe23b6 for good measure)

and i believe that there are a lot of threads that are actually referring to the same issue - particularly:
1) https://answers.ea.com/t5/Technical-Issues-Bug-Reports/EAAntiCheatService-Failed-to-obtain-Origin-directory/m-p/13758847#M211

2) https://answers.ea.com/t5/Technical-Issues-Bug-Reports/EAAntiCheatService-Failed-to-obtain-Origin-directory/m-p/13759055#M235 
3) https://answers.ea.com/t5/Technical-Issues-Bug-Reports/Game-doesnt-start/m-p/13758943#M221

4) https://answers.ea.com/t5/Technical-Issues-Bug-Reports/Loading-F124-on-steam-does-not-work/m-p/13758754#M328 

and the thread we're in right now - https://answers.ea.com/t5/Technical-Issues-Bug-Reports/Cant-open-F1-24/m-p/13760320#M433 

all of the above appear to reference the "EA Anti Cheat" being "unable to find the origin directory" also, and the only one that seems to have been marked as resolved was resolved by reinstalling windows entirely. that shouldn't be needed.

i'll attach my DXDIAG here.

regardless to say, however, any kind of logging which you require, please let me know and i'll grab it for you to help diagnose the issue
additionally in the "how to report a bug" section, it requests the below.

•  Attach:
  • user > documents > my games > F1 24 > hardwaresettings      
  • right-click the game in Steam > Manage > Browse local files > F1_24.exe.[number].running (please, rename this last file as .txt to be able to upload it)
    
    1) there is no "f124" folder in "documents > my games" as the game as never successfully launched in order to create it.2) there is no file ending in ".running" in the directory requested. there is the main "F1_24.exe", which i can supply if it's helpful.

This is my sons laptop DxDiag.

Hey there,

Can you attach any crashes in %ALLUSERSPROFILE%\eaanticheat\Crashdumps ?

To attach them, you can compile them in a zip, and then attach the file to your message.

-Groguet

there's sadly no crash dumps in the folder - the EAAnticheat itself doesn't appear to be crashing as far as i can tell. the appcrash in the event log is specifically referring to the F1_24.exe too.
are there any kinds of crash dumps that i might be able to gather otherwise?

i'm currenly in the process of reinstalling again (i thought i'd give it a try whilst waiting between replies). i'm not certain, but this may have removed previous crash dumps if any were present (however, the folder's last modification timestamp suggests that this isn't the case).

if I continue to have the same issue after finishing the reinstall, I shall return with whatever further information I can get - including those crash dumps if they generate.

is there anything additional that i may possibly be able to help gather? (e.g. are there any command line parameters to be provided for verbose logging or anything else?)

i've attached direct exports of the event logging i'm referring to to help

My Crashdumps directory is empty.....Brian

that specific event doesn't make sense to me - all the details are the same on my PC as shown.
the main part is really - 

"The following information was included with the event:

EAAntiCheatService
Failed to obtain Origin directory"

this shows that the EAAntiCheatService wasn't able to find a directory, or access it - but the application does not actually crash. it seems to gracefully close, or otherwise hand over to F1_24.exe before doing so.

on my PC I *do* have the EA App installed, (as well as the Origin application itself, though it is inactive).
I have tried launching the game as admin, as well as setting each of the EA Anti cheat service executables, and DLLs and services to execute as SYSTEM and as administrator in order to attempt to provide the required filesystem permissions that might have been interfering with their ability to access the required files and directories.

unfortunately, this did not help.
I've also tried launching the game (from steam and from the EXE) with, and without, EA App and/or Origin being open. nothing changes the original behaviour described in the event logging in any way sadly.

the EAAntiCheat log message seems like the "smoke"  - but there's not enough logging to show where the metaphorical "fire" is.
it would be helpful if there were some kind of verbose logging mode for the EAAntiCheat service which we could enable to perhaps provide more information

About the windows reinstalling. I found someone with the same problem that me and a windows assistant tell us that ask to live assistance. The windows workers revise my PC and told me that the problem don't have any relationed to windows. 

Folder C:\ProgramData\eaanticheat\Crashdumps is empty also here.

Here is my dxdiag. Im also dont have any crash report

I don't know what the issue is, but I don't think it can be solved by buyers. Hopefully they update the game soon on EA Play. This is as bad as I've seen as far as so many players not being able to launch a new game at all. 

Nope. I'm on steam and the problem still occurs. I followed the procedure to delete hardware settings, and verified files (twice)...still I can't launch the game.

Maybe as a work-around, EA should disable the anti-cheat software until they can determine the cause.

This post shows Steam customers are still having the issue.

https://steamcommunity.com/app/2488620/discussions/0/4337608365466536471/?ctp=5

Here is my dxdiag.