Forum Discussion

Rising Novice

2 months ago

Solved

I haven’t received the F1 TV Pro free month code from my Iconic Edition preorder

Hello, I preordered the F1 25 Iconic Edition via the Microsoft store a few weeks ago. Now that the game is out, I was expecting to get an email with instructions on redeeming the free month of F1 TV ...

feedback

xbox

EA_Groguet
2 months ago
Hey there,

Sorry to hear you had a bad experience. New codes should be dispatched now. If you didn't have your code before, please launch the game, and then you should receive an email with your F1 TV Code.

-Groguet

huge_toblerone

Rising Novice

2 months ago

UPDATE: I managed to figure out how to chat with someone from EA support (don't even get me started on how difficult that was to find), and they just told me to contact Microsoft since I ordered the game on their store and that there is nothing EA can do... So now I have both supports telling me they can't do anything and that the other company is the only one who can fix it. I don't get how it is this difficult to just send me a code or whatever it is to redeem the free month of F1 TV Pro. I've got the receipt proving I purchased it and I've taken screenshots showing that my Xbox account is linked to my EA account and that my Offers and Promotions page of my EA account is empty.