Re: F1 22 Can't Sign In to EA Account

I spent 4 hours last night recovering a 10+ year old Hotmail account just to reactivate an old PSN and old EA account. Turns out, neither accounts have any linked EA to PSN data. So EA led me on a wild goose chase to get my game running. 

I have zero issues with F1 21, just 2022. I reactivated the account EA told me was tied to my PSN, nothing is there. Now there is no solution except to get a refund on my PSN, make a new PSN, and purchase the game again and link to a new EA account. 

Hi mate, I have the same issue, can you let me know how or if you get a refund? 

Can't log in to ea account on Xbox, but can do through browser. 

What is going on? 

Probably your account is banned/suspended like mine was... I have no idea why it was suspended. You have to make a case via help.ea.com and they will release your account. But it will take days - at least in my case it took days.

You can check here, if you are banned or not: https://help.ea.com/en/my-ban-history/

I was so angry, because I found my account suspended, when I was about to start F1 22 early access. So I totally missed those three days.

Well... Same here. Can't log in, so all online content is useless and i'm going to uninstall the game. Enough is ENOUGH. It's third day looking for solution, resetted password counltess times, nothing works. I just can't link my PSN account to EA and ... I give up.

Funny thing is, that F1 21 connects to EA server without ANY problems! 🙂 Same PSN account, same console (PS5), same settings... Just F1 21 connects, and F1 22 wont. 

Amazing job, EA, just AMAZING!!!!!!!!!!!!!!!!!

Yes, I give up. And I write that ~70£ to "school-money" - not the cheapest lesson, but hey - maybe I learned my lesson at last - never touch EA games, NEVER!

Another funny thing is, that couse I purchased F1 22 from PlayStation Store, theres no way to get refund. 🙂 GREAT, just GREAT!

EA, buy something nice for that 70£... Congrats!

EDIT:

Heh, I earned "SKIMMER badge"! Nice! So looks like my £70 is not totally "lost"... 🙂 Thanks for badge! Looks beautiful! I'm gonna print it out and frame it and put it on my wall! My most expensive badge ever!

Come on EA

Lots of people are having the same sign in issue and YOU REFUSE TO HELP

this problem is your doing and you aren’t helping anyone

your advisors are so unhelpful and very rude

we gamers want this Aussie solved cause the game is unplayable 

I keep being given the same advice from your advisors and it’s VERY BAD advice

doesnt help me at all and I get the feeling EA, that you do not care about us gaemrs

this is a massive joke

alot of use parted with hard earned money for a fake that can’t be okayed

disgusting and we all want a public apology over it

GIVE US A BREAK EA. WE WANT THIS ISSUE FIXED

I don't care anymore about F1 22... or FIFA 22... or any other EA "22" games... 

But... Can somebody explain, WHY I can connect online without any problems in F1 21? Same PSN ID, same console, same settings and I can't connect to F1 22 or FIFA 22, but 21 works perefectly... 

This is ridiculous!

Bro, I’ve reset my password like 25 times since the 28th, still will not work.  F1 2021 had no issues and operated normally.  It’s not us, it’s your software problems.  

All, if you ever created an Origin or EA account in the past and somehow linked it with PS or Xbox but have since used another account, you have to figure out what account/email that was. Somewhere in the many buyouts and mergers and changes or policies, EA has created this totally non-streamlined process that is now looking back at that old account you made. WE made. I'm in the same boat. I think I know what the old email I used must have been but I've ZERO way to access it. No matter how hard I try, I cannot get into this old email to reset the password on it. If you can, you can then go into your old EA/Orgin account and "unlink" that old email from PS or Xbox. THEN, you can link your current account (I think you can link your current account). Pretty bad that EA lets you reset the password on the current account that we're using without ever telling us that 1) the account we're resetting is not the account in question and 2) does not tell us which account is the problem. Or that we can't simply change accounts. If there were a login screen somewhere in F1 22 to manually choose WHICH EA account to use, all OUR problems would be solved. EA. EA makes me want to tear my hair out. I'm currently 24 in line on an online chat (started at 74) to ask if they can remove or delete my old account. I'll update when I find out.

And it's so weird this hasn't happened with any other game, like F1 2021

Update: so, because I can't access my old email, I'm SOL. Literally. The person I was chatting with just kept telling me there was nothing they could do, could not refer me anywhere else or offer anymore recommendation other than I needed access to my old email. Which is AOL and I cannot reset the PW online. They give a number to call, which I did and turns out you have to pay to talk to AOL on the phone. Yeah, I'd have to give them my CC info to get help LOL. So... I think I'm out of luck. I've never tried to return a digital game. Hopefully I can.

Portion on the transcript below. I couldn't get clarification on what "the EA account you gave us was deleted by your request" meant. I had asked that it be unlink or deleted but I don't know if they did that while I was chatting with them or what.

EA (7/3/2022, 3:21:10 PM): As we checked the EA account you gave us was deleted by your request. As the EA account has been deleted only way to get it restore is to reset password by same email.
EA (7/3/2022, 3:21:15 PM): As account was deleted so we can restore via the linked EA account email only.
EA (7/3/2022, 3:21:19 PM): As account was deleted so we can restore via the linked EA account email only.
EA (7/3/2022, 3:21:27 PM): You can check more info on : https://help.ea.com/en-in/help/account/close-ea-account/ under heading RESTORING DELETED ACCOUNTS
EA (7/3/2022, 3:22:24 PM): Your cooperation is needed and I must say thanks for your cooperation and understanding.
EA (7/3/2022, 3:22:28 PM): Thanks for being cooperative, is there anything else I may help you with?
(7/3/2022, 3:23:12 PM): I'm not certain I understand. The AOL account was deleted? Does that mean I can now link my current account?
EA (7/3/2022, 3:25:33 PM): I am afraid to tell any linked platform account can not be unlinked if account gets deleted without unlinking persona.
So here to get it done first we need to regain access of it the deleted EA Account which is only possible if email is accessible again.
EA (7/3/2022, 3:27:33 PM): I would request you to please get in touch with email service provider support and get the email restored.
(7/3/2022, 3:27:36 PM): Okay. If I am never able to access that old deleted account, does that basically mean I'll never be able to use EA on my current PSN account?
EA (7/3/2022, 3:27:54 PM): Sadly as of now this is the only way.
(7/3/2022, 3:29:14 PM): I understand EA rep. Is there a way to escalate this? Someplace else or someone else at EA who may be able to help?
I've contacted AOL, tried to and they can't help, they no longer manage those old emails.
(7/3/2022, 3:29:45 PM): The email basically doesn't exist anymore.
EA (7/3/2022, 3:30:00 PM): I really want to see you in the game however as account is deleted there is no way.
EA (7/3/2022, 3:30:12 PM): Thanks for the cooperation and understanding!
EA (7/3/2022, 3:30:19 PM): Thanks for being cooperative, is there anything else I may help you with?

@crooke356Funny thing is, that... the same account, same PSN ID, same console, same settings - all works perfectly in F1 21...

This is ABSURD! ... 🙂

If something wrong with my EA account, then how is it possible, that I can connect F1 21 wiht EA account?!?

heh, I feel like I'm pirate, who plays F1 21 "illegally".... 🙂

@2aee1f7143ccb8305f228b81db6ec00b Yep.. does F1 2021 use EA's online system or PSN maybe? I honestly don't know. I just want to play the game I paid $80 for. All of it.

You know, I feel bad for EA customer support reps. That is a thankless job and they do not have the tools to do it.

@L2theFabioDon't know about Steam refund... Havn't used Steam for awhile and NEVER used that option at all.

But about PlayStation Store... I was pretty sure, that I can't refund. Hm... There maybe still is a chance to get refund!

I found an interesting point at PS Store:
"After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty."

So... Normally theres no way You can get refund. BUT... It's quite obvious, that F1 22 is FAULTY!

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I am too tired and too frustrated today. But good news! Theres at least a week to start refunding process at PS Store!

This is BS and I want my money back.