Account Permanently Banned

Question

Hello,I logged in a few hours ago did the Icon pick and got 94 Ronaldinho, then just went to play and can't connect to servers. Had no email, I have never cheated and just saw on my account that I have been banned. No email has been sent to advise me why I have been banned and feels like something weird has gone on. I have appealed the ban but feels like the whole process is automated so not sure what outcome would be.I just find it amazing how they can do this without explaining anything&nbsp;

ea_pulsar · Answer

Hey&nbsp;@andrew4mitchell&nbsp;

I understand that you are looking for more information on account sanctions, but unfortunately, we cannot provide much detail on this public forum. We have a specialized team that handles such disputes, and they will be the ones to contact you regarding your specific case. Please note that they will conduct a thorough review of your account and case before making any decisions or sending any response.

Here are the steps you need to follow to reach them using the webform:&nbsp;
Get information about your EA Account lock, ban, or suspension&nbsp;

Please note that if your claim has been denied by the Terms of Service team, we are unable to lift the ban on your account.&nbsp;

jamien2025 · Answer

I started a brand new account yesterday and spend about €130 to get a start at the game, I did the player pick and got Ronaldinho, I also opened a few more packs like a guarantee icon pack, I was going to play tonight and now I found out I have been banned, what is this&nbsp;

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Account Permanently Banned

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