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blackgoose2's avatar
1 year ago
Solved

Banned and I don't know why

Hello, I was banned with the reason being "EA Sports FC 24". I don't have a history of being banned. I don't have a mic and there are no logs of me communicating with other players through direct messages. I don't illegally buy coins. The only thing I have done is play the game. I don't even celebrate goals. I'm very confused about this ban. I spent money on FC points which I rarely do to build up my team to finish Champions Finals only to get banned for no reason. I'm very disappointed. Other than a dispute (how long does that take?) is there anything I can do to get this false ban reviewed quickly so I can finish my champs games?

Edit: I see in ban history it says for inappropriate content? I'm not sure what that means as I can't do anything other than play the game. Is this an automated ban? Surely bans are checked? just very confused about this.

I see that I had another email a couple months ago, I was sanctioned for the name "xblackgoosex" that I have had since FIFA 17. I'm guessing this means I was banned by an automated system.

  • Hi there, @blackgoose2 

    We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here. Thank you.

2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi there, @blackgoose2 

    We're not able to help with banned accounts over Answers HQ. For more information on bans, as well as instructions for disputing them, please see the article here. Thank you.

  • This is due to a faulty reporting system where account bans/suspensions are automated. So my experience as a customer is disrupted because of a reporting system that isn't checked by real people until you submit a ticket after the suspension and still might not get overturned even though it's clear what's going on in this situation. I spent many hours doing player picks and spending money on FC points only to get banned and not being able to play on my day off. Nice job EA. Not getting my money next year.

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