Can new gen players get old gen in ea fc 24 with dual entitlement

Hello,

that’s brilliant, how do I download the PS4 version?

do I have to wait until the release on 29th?

thanks 

I dont have an option to download on Ps4 .  Even though i bought ulimate version on Ps5.  

i have a feeling a needed to buy dual entitlement version for another £10  which i totally missed.   

@Bradderzfifa @rawowluk 

The Standard and Ultimate Editions both come with dual entitlement. You don't need to buy anything else. You should be able to search the game library on the device you play on to find both versions.

Thats what i was hoping.

just nothing in the library on ps4.  And in ps store no option to download.

what i now wonder is both ps5 and ps4 set up as me being the primary account.  (My son also has accounts on both ps4 and ps5)  so wondering if that could be an issue.  

never been a problem in the past, however last week had to reset ps4 back to default settings after it crashed.

FIXED

i went into account settings and refreshed licences and it then showed up in purchases in PS store.  Now downloading.

How do I go about downloading old gen with a disc I put the disc in my console and it automatically downloads the new gen version how do I download the old gen version with the disc 

@L1ljaheim 

You can't download the old gen version from the disc. As long as you're on PS5 and have the PS5 disc, you can download the PS4 version on your PS5.

Did you have the physical edition for ps5?

@mennorubenpf 

Try looking in the PlayStation store.

@mennorubenpf 

I'm sorry, but I don't quite understand what you're saying. You should be able to access the PlayStation store and download the PS4 version on your P5.

@mennorubenpf 

If you can't access the PlayStation store, you should contact their support at playstation.com.

Hi there,

Not sure if it's an EA issue or a Playstation issue, but basically it looks like it doesn't register the fact I'm eligible to download the PS4 version from the PS store, despite the fact EA FC 24 should be in my library after installing the game from a PS5 disc.

When I go to the PS Store it only offers me the ability to buy the game.

Seems basically everyone with a PS5 physical edition is experiencing this issue, so it's widespread. There are multiple threads about it on this forum.

I have the same issue. I purchased a digital cd key of Standard Edition (works officially for both Ps4 and Ps5) however I only have PS5 version of the game on my PS5 Console. I am unable to download PS4 version as promised by EA Games. I am looking for help on this. This is annoying that I am unable to play with my friends on PS4 version of the game. There is no option avaialble to choose "select version" when I tried to do.

Is there any confirmation on whether this is an EA or PSN issue? I can access the store, but essentially the PSN store doesn't register that I own EA FC 24 and allow me to download the PS4 version. Both PSN and EA haven't come to me with a definitive answer.

@DFuzz21 

Try going to Game Library > Your Collection > FC 24. You should see the PS4 version here and be able to download it.

@EA_Aljo 

I'm doing exactly this, it only shows one FC 24 thumbnail and that one ONLY has the PS5 logo on it. Selecting it gives no option to download PS4 version.

@CartmanBurger 

Did you hit the button with the 3 dots on it? Here are some images that should show the steps for downloading.

@EA_Aljo 

Many thanks, this confirms that there is an issue. I'm attaching a screenshot that shows I'm not able to select the option "Select Version". Console language is swedish, but you should make the options out:

"Starta aktivitet" = Start activity

"Spela" = Play

"Visa produkt" = View product

"Sluta följa" = Stop following

"Hälsa / Klassificeringar / Sekretess / Villkor" = Health / Ratings / Privacy / Terms

Edit: I have also tried restoring licesense, system software and game is updated and I've tried with other accounts on same PS5. Going to PS Store page only gives me the option to purchase the game, it doesn't say "In library" or anything like that.

Hi there - see the attached. Haven't got time to hook a capture kit up so hopefully the photos show the issue I'm having. 

Essentially, the PS4 version isn't in my Library, despite me clearly having the PS5 version.

I don't have the 'choose version' button nor the PS4 icon in my library thumbnail.

Just to confirm, I own and purchased the physical PS5 edition of EA FC 24.

@DFuzz21 

Try going here - https://library.playstation.com/recently-purchased. Can you see the PS4 version available for download?

@DFuzz21 

Unfortunately, I'm out of ideas for this. Please contact an advisor by opening a case here so they can look in to this further. Thanks!