Solved
Can new gen players get old gen in ea fc 24 with dual entitlement
I need to know if ps5 owners can get old gen version for free with the new gen version of the game
Forum Discussion
70 Replies
- EA_Aljo
Community Manager
Try going here - https://library.playstation.com/recently-purchased. Can you see the PS4 version available for download?
I'm really grateful for your effort, but I've raised a case before and it came to nothing, and there are multiple threads on this forum that come to the same conclusion. I got told that it's not possible and the case was closed with "No Fix".
I feel I don't have something that I was sold, basically, and the help so far has given me no confidence this will ever be resolved.
This is an issue not unique to me and I presume can only be resolved by the physical PS5 version registering with the PS store that the PS4 version is 'purchased'.
I can only hope that Sony/PSN/EA get their heads together to fix this, otherwise it'll have been money wasted.
The answer I was given in the latest case was:
The dual entitlement only works if you have the PS4 version and not the PS5 version. It is specifically for players looking to upgrade from PS4 to PS5 and sadly does not work the other way around if you purchased the PS5 version.
Which is contrary to a lot of the information found on EA Answers for this issue. I can find many threads where the opposite of this is stated.
Is anyone from EA able to formally confirm the above? As it seems many people are looking for this.
- EA_Aljo
@DFuzz21 wrote:
The answer I was given in the latest case was:
The dual entitlement only works if you have the PS4 version and not the PS5 version. It is specifically for players looking to upgrade from PS4 to PS5 and sadly does not work the other way around if you purchased the PS5 version.
Which is contrary to a lot of the information found on EA Answers for this issue. I can find many threads where the opposite of this is stated.
Is anyone from EA able to formally confirm the above? As it seems many people are looking for this.
This makes no sense to me since the PS5 version comes with dual entitlement. I'm looking in to this for you and will report back when I have an update.
This is really great news - thanks for looking into this.
- EA_Aljo
Did you originally install the game on this console under your own account? If not, can you check to see if the original account can download the PS4 version? If you are using the original account, please try these steps:
- Remove the game from the Library
- Remove the disc
- Restore Licenses
- Restart PS5
- Insert back the disc and check if you're able to install the PS4 Version
Let me know what happens. Thank you.
If you did mean delete, this is what I've done, and followed the steps you suggested, in that order. I've reinserted the disc, and the game has installed the PS5 version with no prompt or choice from me.
I still don't have the ability to 'choose version', nor does the PS4 version show in my library.
I note a separate thread about this historically has an EA member say the physical PS5 version does not include Dual Entitlement:
https://answers.ea.com/t5/General-Discussion/Ea-fc-24-dual-entitlement-for-ps/m-p/12926670#M7507
Whereas, another thread says the opposite:
I really appreciate your help in trying to resolve this, but it'd be great to know if I'm actually just recieving the expected behaviour. If it's not clear to EA community managers, it's certainly not clear to consumers (like me). I don't think it's something that is just limited to my account.
