Can new gen players get old gen in ea fc 24 with dual entitlement

@DFuzz21 

Yes. Delete/uninstall the game.

@EA_Aljo done - see my post after. Thanks for your confirmation 

@DFuzz21 

Thanks. Sorry for missing your previous response. I'll look in to this more and get back to you when I have an update. Most likely, sometime tomorrow.

@EA_Aljo 

Hiya - any news on this? 

@DFuzz21 

We're still investigating this. I'll let you know when I have some news.

@EA_Aljo sorry to keep chasing. Is there any news? Is this a fault, or is this expected behaviour?

@DFuzz21 

No worries. I'm very sorry for how long this has taken to get back to you on. Unfortunately, not all retailers are required to provide the PS4 version. What you'll need to do is contact the reseller to see if they're providing the PS4 version. Please see the highlighted portion of this screenshot:

This means physical PS5 versions of the game may not have come with the PS4 versions as well. It's not something we can help with in that case.

@EA_Aljo 

Thanks for your response. I appreciate you getting to the bottom of this, but surely you can appreciate how poor the messaging has been around this for the customers? It has taken almost a month since launch for me to get a definitive answer from EA, with many staff unsure. How was I supposed to be sure before purchasing?

The wording you've highlighted doesn't definitively state that no PS4 version is available with a physical PS5 version...just that it's playable only on a PS5. Better wording around this topic would have meant I'd have purchased a PS4 version.

I again appreciate your work and response but this feels like passing the buck.

• How would the reseller provide this PS4 version? How would they be provided the dual entitlement code? If they're not required to provide it, how can 'all versions' come with dual entitlement?

@DFuzz21 

I definitely understand the wording and that it's confusing. Unfortunately, that's really the details I was able to get on this. It's up to the retailer to provide the last gen version.

@EA_Aljo 

Is there any information on how the reseller provides the PS4 version via this method? I've contacted the reseller but I know for a fact that this is going to lead to nothing especially if they're not required to provide it. There's nothing on the Dual Entitlement FAQ that mentions this.

Both the PS4 and PS5 version are and were the same price, but at this stage it appears only one of these gives you access to both.

This is beyond frustrating and disappointing. It is already frustrating it's taken this long to get any sort of progress. It's extremely poorly worded and explained.