Complaint Regarding Non-Receipt of 2,800 Points in EAFC 24 Account

Dear EAFC 24 Administration Team,

I hope this email finds you well. I am writing to bring to your attention an issue I am experiencing regarding the redemption of a code for 2,800 points in my account.

On 15.00PM (GMT+7) Nov 29th 2023, I entered the corresponding code as per the promotion to receive the aforementioned points in my EAFC 24 account. However, despite following the redemption process accurately, I have not yet received the points in my account.

I have double-checked the entered code for accuracy, ensured that I met all the promotion's criteria, and waited for a reasonable amount of time for the points to reflect in my account. Unfortunately, the points have not been credited.

I kindly request your assistance in investigating and resolving this matter promptly. If there is any additional information required from my end or if further clarification is needed, please do not hesitate to contact me at [edit: email address removed].

I appreciate your prompt attention to this issue and look forward to a swift resolution.

Thank you for your understanding.

Best regards,

Nhat Phong Do

[edit: email address removed]