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Sebbbbs's avatar
Sebbbbs
2 years ago
Solved

EA app purchase of EA FC 24 pre-load > "There is a problem with your download"

Hello,  Today I pre-ordered EAFC24 ultimate edition; I've gotten the receipt and the payment has been completed but I am struggling with the preload. I want to download the game as I want to boot ...
  • Heman_Superman's avatar
    Heman_Superman
    2 years ago

    @SebbbbsI recently received an update that might be helpful. Just yesterday, my friend experienced a similar issue. I advised him to contact EA Support to verify the status of his pre-order. Upon doing so, EA Support identified that his EA Sports FC 24 pre-order was still processing, so they cancelled it. He then successfully pre-ordered again and was able to download the game without any problems. I recommend checking your order history to see if your pre-order is also showing as "processing."

Pelleskillz's avatar
Pelleskillz
2 years ago

So youre saying i have to refund. But the money have already been withdrawn from my account 20 days ago and if i refund now i wont be able to play on friday. and i might lose the preorder rewards such as heroes and what not. 

Is there no other solution?

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@Pelleskillz I am not saying you have to refund. I am saying if you cannot cancel it which some payment methods do not let you, you have to contact support so that they can look into it with you.

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