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Sebbbbs's avatar
Sebbbbs
2 years ago
Solved

EA app purchase of EA FC 24 pre-load > "There is a problem with your download"

Hello,  Today I pre-ordered EAFC24 ultimate edition; I've gotten the receipt and the payment has been completed but I am struggling with the preload. I want to download the game as I want to boot ...
  • Heman_Superman's avatar
    Heman_Superman
    2 years ago

    @SebbbbsI recently received an update that might be helpful. Just yesterday, my friend experienced a similar issue. I advised him to contact EA Support to verify the status of his pre-order. Upon doing so, EA Support identified that his EA Sports FC 24 pre-order was still processing, so they cancelled it. He then successfully pre-ordered again and was able to download the game without any problems. I recommend checking your order history to see if your pre-order is also showing as "processing."

PITBIALY's avatar
PITBIALY
2 years ago

Hi So when i try to download eafc on ea app its stuck on "preparing" i cleared the cache but on steam i tried to download it and it did work but i should be able to play on 22th of september but its showing me i can play on 29 (Yes i bought ultimate edition)

  • Jackvans09's avatar
    Jackvans09
    2 years ago

    I have the exact same problem

  • EJT2207's avatar
    EJT2207
    2 years ago

    i believe the the issue with it saying you can play on the 29 is a visual glitch because on the ea app it says i own the standard edition even though i bought the ultimate through steam but it also says "enjoy your early access" so yeah, and for the preparing idk I have the same problem but we might have to wait till the game actually releases 

  • Kornel855's avatar
    Kornel855
    2 years ago

    I have the same problem as well, i've been trying to download the ea fc 24 all day yesterday but it just stuck on "preparing". I've messanged the support but no answer. And yes, i've pre-ordered the ultimate edition. It is reaaly frustrating that i can't play with what i've paid for.

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