Forum Discussion
EA_Shepard
2 years agoCommunity Manager
Hey All,
We wanted to follow up with you on this one and see who is still running into an issue with not being able to launch the game.
If you are still having issues launching the game, please provide us the following:
- EA App/Steam/Epic:
- EA ID/Steam user ID:
- Attach the EA App Error Report ID Here
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Windows OS:
- Windows OS version:
- GPU model and driver version:
- Region:
- Are you using an internal or external drive?
- Are you using an HDD or SSD?
- Date this issue started (is it still happening?)
- Any other errors?
- Attach a DxDiag
2 years ago
EA App
EA ID: ilokrby
6d7f0337-28a9-4ef4-b1ed-392d5c77d1d8
The EA app logs can be found in C:\ProgramData\EA Desktop\Logs and C:\Users\User\AppData\Local\Electronic Arts\EA Desktop\Logs
Windows OS: 10
Windows OS version:10 Pro
GPU model and driver version: AMD RX590 - 23.9.2
Region: Turkey
Are you using an internal or external drive? inernal
Are you using an HDD or SSD? SSD
Date this issue started (is it still happening?) 22.09.2023 Yes
Any other errors? no
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