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71 Replies
- @MrFlo7 same here purchase ultimate edition and not loading
Are there any news on when EA is planning to fix this? There are dozens (if not hundreds) of players with the same problem. We paid extra and I thought we are premium users with an exclusive early access, not just glorified beta-testers.
- EA App/Steam/Epic: EA App
- EA ID/Steam user ID: T8NNN
- Windows OS: Windows 11
- Windows OS version: 11
- GPU model and driver version: RTX 3050 Laptop
- Region: Indonesia
- Are you using an internal or external drive? Internal
- Are you using an HDD or SSD? SSD
- Date this issue started (is it still happening?) Since 26 September 2023 (UTC +9)
- Any other errors? The game cannot launch, after the anticheat screen (splash screen) its going back to the EA App menu.
Did you manage to fix it? Getting the same error
You need to go and uptade ur graphic card
- @iiiiTzFridge Thank you, this worked!!
I sympathize. Same issue for me. EAFC runned well for 3 days. Sinec Monday Oct. 2nd, it stopped launching. 110$ to waste. EA is a joke
- EA App
- EA ID: FraggleCritz
- Attach the EA App Error Report: The game doesnt launch after opening the ea anti cheat splash screen and goes back to EA app.. there is no error code
- The EA app logs can be found in - if you tell me what log file you want i can send it - there is MANY log files..
- Windows OS: Windows 11
- Windows OS version: 22H2
- GPU model and driver version: Nvidia 3080 Founders Edition | latest drivers (nvidia 537.42) this also happened on previous version as i updated them to try fix it
- Region: UK/Europe
- Are you using an internal or external drive? Internal 1tb Samsung 970 evo NVMe
- Are you using an HDD or SSD? SSD/m2
- Date this issue started (is it still happening?) it has always happened since i purchased ea play pro, ive never been able to open EA FC24 or Madden 24.. i get the same issue
- Any other errors? on Madden 24 the same thing happens
- Attach a dxdiag: done
I have tried pretty much everything at this stage to fix this with no success. I have been on reddit/youtube and can confirm all the below will NOT work or fix it:
- updated graphics drivers
- ran DDU to delete all remnants of nvidia from my system and then installed fresh new display driver
- updated bios to latest (MSI B650 Tomahawk with 7800X 3D chip) - i lost all my settings as nothing saves on the new revision, which was another 30-40 mins wasted setting up fan curves/EXPO and memory timings.. thanks for that
- I have tried to give admin rights to all the exe and none of them, given admin rights to EA play app and also the game, and tried with and without admin rights
- uninstalled EA Play app - reinstalled
- reinstalled ea play after cleaing all remnants of anything EA from program files and also %appdata% local and roaming.. I also tried to clear cache after installing this fresh version with no success
- Updated system clock
- updated region to include the unicode UTF-8 beta as that caused other ppl issues
- I cleared the TPM on mobo to see if that was causing issues and re-enabled TPM2.0 with secure boot - I cant emphasise enough that both are enabled, i tried enabling the other SHA option and that does nothing. I then as i spoke about, cleared the TPM and started from scratch and then updated the bios to latest revision - nothing worked
- added an exclusion for windows defender for all EA folders located in program files and game installation folder - EVERY folder has an exclusion and windows defender ignores it
- manually added incoming and outgoing variables on windows firewall to allow all EA stuff (that wasnt previously there, and then unchecked it to get it to force a notification again)... all EA apps and anti cheat have approval
- I then thought.. valorant/vanguard anti cheat runs on a kernel and MAYBE this causes issues.. yeah so i uninstalled vanguard/valorant and a number of other things, and i can confirm that none of that was causing issues because EA FC24 and Madden24 will still not open.. other games in my ea play will open (pga tour/super mega baseball etc) so its not a EA play issue.. it seems to be from the anti cheat that opens and then closes and goes back to EA play
- I then binned EA play altogether and went back to origin, which you can actually still do with a few code tricks to stop it forcing you to use EA play, but using origin produces the exact same issue and the game will open the splashscreen and take you immediately back to origin, 30-40 mins setting up origin and manipulating .ini files to find out that origin wont work either
- uninstalled EA anti cheat using "uninstall all" and then i manually installed it on madden 24 and EA FC24 - afterwards I read about people having issues with digital signatures so I went into the EA anti cheat file, properties->digital signature and re-imported the digital signature back into windows - this.... fixed nothing
At this point I am done, and am about to request a refund for EA play pro, i got this instead of having to buy madden and EA FC as it saved me money, but none of them work so it was a waste of time, money and far too much effort
the only thing i havent done at this stage is reinstall windows and i honestly don't see why I should just because you cant get your POS games to work properly, whats worse is i started to backup stuff from the C drive/users folder and programs i would need, looked at how much I would lose and have to restart because all my work is on this machine too/3d programs/blender/solidwork models/configurations for work and I thought.. what am I doing, this is the only 2 games that wont work so its a you issue and not a me issue..
I'll do up something for refunding ea play pro if i cant find an acceptable resolution, plus theres no guarantees if i re-installed windows would it actually fix anything at this stage- EA App
Thank you so much dude! @Med_Nour1919
Hello
Or maybe someone will create a cra.. for this game and we'll finally play it?
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