FC24 - Ultimate edition

Question

HiMy 2 children have used their pocket money to but FC24 Ultimate edition which I understand comes with:Early accessFC / FIFA tokensSpecial players / skinsI have an issue where one of my children has all the above benefits whilst the other has only the early access. Both their profiles are on the same PS4 so I have a very unhappy child (who paid the same as his brother from his pocket money).How do I get the additional benefits added to my 2nd son's profile. He is really upset by EA at present!Many thanksMark

ea_darko · Answer

Hey&nbsp;@spudgun7171&nbsp;if multiple people are accessing the same copy of a game then any additional content or DLC will only be redeemable on the primary account.
Any other accounts accessing the game will not have access to the additional content.

For more info about game sharing you will need to speak with the platform owner, PSN in your case.

Darko

spudgun7171 · Answer

Hi, thank you firstly for the quick reply.

However.... is there any way I can share the benefits between the two boys, both paid £45 out of their own money for this game and were really excited to do so. The lack of benefits for my 2nd son (through no fault of his own) leaves a child very disappointed and questioning why he bothered to pay extra. At no point did EA point out thatthe benefits would only go to one account (they have seperate PSN profiles on the same PS4.

This does not seem a fair outcome for 2 boys who are big fans (and future customers) of the EA FC franchaise. Can EA help?

huanitaguada · Answer

@EA_Darko I'm a parent who also bought the FC24 ultimate edition for my son, and the extra content didn't appear for him also... He is a child, he doesn't have a credit card, I am the one responsible for buying games for him, and he didn't received anything that I bought for him... this shouldn't be this way, right?

ea_darko · Answer

There is nothing that we can do in relation to this&nbsp;@spudgun7171.

All of this is covered here:&nbsp;https://www.ea.com/games/ea-sports-fc/fc-24/game-offer-and-disclaimers

All pre-order content is for use with one EA account and is non-transferable

Game sharing is something that the console platform allows and any questions about it you would need to direct to their support.&nbsp;

Darko

ea_darko · Answer

Did you purchase on his account or on your own&nbsp;@huanitaguada?
Darko

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