@Arrownflash I posted on here two days ago that EA could simply remove all TOTY Messi cards that were erroneously awarded in the faulty pack. Their terms and conditions allow this but instead they chose inaction. Additionally, they cite the need for a fair gaming experience for all and their decision to not correct the error, has created an unfair experience and is simply hypocritical on their part. I'm in the same situation as you and will be seeking compensation. I am planning on contacting them directly. One final thing. The response by EA_Barry to your post demonstrates their lack of customer service. There was not. There was no response to your concerns, but rather what appears to be a general copy and paste answer.
