How do i make a complaint because eafc is broken and i want my money back

Honestly this game is quite possibly one of the worst games I've played in terms of actual game play. FIRSTLY season is neglected as you don't make money off of it... but some people like traditional everyday teams. Secondly the game crashes constantly (no its not my connection) and I get penalised for this, I have to reset the game after any match as it freezes you literally make billions from us how about looking after the game? Thirdly it's impossible to send an ACTUAL complaint as it all leads to FAQs, your game is biased for example inwas playing FUT and doing challenges, I won 3-0 on world class and then lowered to professional after going on a win streak, and it was like being Barnsley against prime barca, ive also noticed when my team is better but they other team has clearly spent more money my players are slow, sluggish and unrealisticly bad and its obvious you favour players with deep wallets, momentum IS a thing and you know it is if you're winning you will play awful players when you're on a losing streak you pit me against the world's best players... hienstky its a joke and I'm not happy with this god awful excuse for a AAA game. Contact me I want a refund.