Missing players on ultimate team.
Product: EA SPORTS FC 24
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your Gamertag/PSN ID/Switch ID? Robbielindsayx
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 12/10/2023
What time did you see the bug? (HH:MM AM/PM) 15:00PM
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By looking at my team.
What happens when the bug occurs? All starting 11 players in my squad have disappeared except for loan players. Some untradeable and some I’ve bought with coins. 3 were in the transfer market but sold for next to nothing compared to the amount I spent on them. The coins that they were apparently sold for I didn’t even get either. It also took coins off me. Also in clubs it keeps freezing after doing skill games everytime. All this has happened straight after the latest update on the game.
What should be happening instead? I should have a full team, all my coins I had earned and clubs should be working properly.
All starting 11 players in my squad have disappeared except for loan players.
Some untradeable and some I’ve bought with coins.
3 were in the transfer market but sold for next to nothing compared to the amount I spent on them.
The coins that they were apparently sold for I didn’t even get either.
It also took coins off me.
Also in clubs it keeps freezing after doing skill games everytime.
All this has happened straight after the latest update on the game.
the picture attached is three players that went to the transfer market that I didn’t do and didn’t even get coins for them anyway.
there were more that just disappeared altogether.
id like this resolved as I have put money in to this game.
- @robbielindsay7 Please get in touch with our customer support if you notice anything suspicious on your EA account. They will assist you further by providing additional information and investigating the matter. To get in touch with support, you can follow these steps:
Visit https://help.ea.com/en/help-home/
2. Pick the game or the EA app from the product list
3. Choose the topic "I need help with my hacked account".
Meanwhile, I recommend taking the necessary security measures outlined in this EA help article to enhance the security of your account:https://help.ea.com/en/help/account/how-to-maintain-account-security/
