Forum Discussion

2 years ago

My case was closed, but no action was taken and no one communicated anything

Hello - I opened a case several days ago, 167189846. I see that the case was closed today and is under "fixed" status. However, no action was taken on my account, nor did anyone communicate any in...

energystar234

Rising Scout

2 years ago

Yes

themistro24

2 years ago

If true, that is ridiculous. If I treated customers that way I would be fired.

energystar234
Rising Scout
2 years ago
And if I treated my customers that way, they would stop coming in to my store.
But, people keep coming back here and spending millions on content, so why would they change?
- EA_Barry
  Community Manager
  2 years ago
  @themistro24
  
  That is not ideal, please try again.
  
  Click the following link to get started:
  
  https://help.ea.com/help/faq/using-ea-help/
  
  Thanks.
  - energystar234
    Rising Scout
    2 years ago
    EA Help not responding to your tickets? The solution is simple, open a ticket.
    Oh, and if you have a grievance, let EA know, and they'll tell you if you have a grievance or not.
    Doc Daneeka would be proud.