My request can not be processed when purchasing!

Hi. I try to pre-order FC 24, the Ulitmate Edition. But when I do this, I get the known message, "Your request could not be processed. We were unable to verify your credit or debit card. Please che...

EA_QueenBee

Community Manager

2 years ago

Hey @TNP_Baggis,

On what platform are you trying to buy EA Sports FC 24? Is it via the EA app?

TNP_Baggis
Not applicable
2 years ago
@EA_QueenBee Yes, exactly.
- EA_QueenBee
  Community Manager
  2 years ago
  @TNP_Baggis,
  
  Do you have any other payment option you can try? It could be just a temporary issue, but if our app can't verify your payment information it might be a sign of something else. I don't suppose you got an error code to go along with the message itself?
  - TNP_Baggis
    Not applicable
    2 years ago
    No, I don’t have any other payment method, and this have happened multiple times on the ea app. I can purchase other this on other launchers, but not ea app?