Community ManagerHello, @Albino-Fish00
Child accounts are restricted from online play if they are under the age of 13. You can find more information on this here.
Community ManagerYou're very welcome. If you have any other issues, please let us know.
I don't think this discussion is resolved.
The linked information contradicts what people are actually seeing. My Son saved a lot of money to play this, and following being able to play Fifa 23 with no issue, I thought nothing of it. He is however unable to play any online content in this game, despite being configured in parental settings on playstation that he is able to play online.
All of the playstation settings remain the same from last year, and in fact, he can play it on the PS5 without issue. Why the difference?
This is certainly the case for FIFA23 and FIFA22
This is not the case for EAFC24 however.
The game is advertised on the PS Store as a PEGI-3 game yet it cannot even be LAUNCHED on PS4 unless the child account is set to an age restriction level of 12+
Even if parental controls are relaxed completely, this does not allow a child to play any of the online aspects of the game. Again, this is not the experience with FIFA22 or FIFA23.
EA Sport FC24 is NOT following the PlayStation 4 parental controls.
I am having the same issues.
This needs to rectified immediately.
I have relaxed all parental controls and still its not working for my son the game is rated a 3 and therefore should have access at aged 11.
he has also not received any of his rewards!!
Same here. 11 year old son who got this for Christmas and cannot access any network features. Farcical.
Hallelujah!!!!! I finally fixed it!
I was about to give up on this as Ive tried every combination of parental controls available.
FC24 will only let your child play online if their Playstation Network account is aged 13 or over. It doesnt matter what your parental controls are set to.
To make it work, simply set up another PSN account and make sure your child is at least 13 and it will work.
You can always control age limits on other software through Parent Controls on the PSN app.
Voila! I have a very happy boy now.
Crazy thing is he only wanted to update the squads and wasnt really bothered about playing online. LOL
The more farcical point is that what you did is what loads of other people do, completely circumventing the previously mentioned "regulations", rendering them humiliatingly pointless.
I don't disagree with what you did btw.
Has someone found a solution??
Has the EA moderator disappeared without suggesting any solution? That’s a joke.
Me and other parents (and children) have the same problem. We have 5 boys aged 10-12 who can’t play together although the parental restrictions on Ps4 for communication are not restricted.
Can EA give us a solution to our problem??
or can someone help us fix it 🙏🏼
This wasn't the case on FIFA 23!!!!
@EA_Aljo wrote:Hello, @Albino-Fish00
Child accounts are restricted from online play if they are under the age of 13. You can find more information on this here.
This cannot be the case, EA is selling the game as PEGI 3 and in FIFA 23 and previous children under 13 were allowed to play (my kids were doing it...)
I'm expecting EA to correct this immediately, if this is what's been keeping my son out of the game for the past over 10 days!!!
@EA_Aljo can we please have an update on this issue?
EA is not following the parental control settings configured on the PS4 console platform, despite advice from yourself to the contrary.
When will this be resolved please?
Community ManagerI'm not aware of any issues with this. Child accounts under the age of 13 are not able to partake in multiplayer modes. Offline modes are playable for all ages though. This is intended.
I also have this problem. Bought Playstation plus, where every user on the console should get online access. Lifter restrictions on child's account on PS4. Lifted them on EA account. Still my son cannot use online services on FC 24. He wants to have updated squads and be able to use UT and play with friends. How can this be so hard to access? Do I need to set up a fake adult account for him? Isn't that more harmful than easing restrictions on his child account? It should be possible to play online and still have restricted buy and chat options.
Has anyone gotten resolution to this? My child cannot access any of the EA Sports features that require connecting to the server. Ruining the game and getting no support from PS or EA.
How do I allow my child to continue playing ultimate team. He has been playing it for around 6 months and now it is saying restricted access. How do I change this?
Community ManagerHello, @misterstick
Unfortunately, as long as they are on a child account, they won't be able to play until they get to the minimum age requirement for your country. Those details can be found here.
Why has this only recently happened? Spent months building a team to now lose it?
So how do we upgrade from a child account to an adult account?
Community ManagerInstructions for that can be found by using the link in my post above.
My son is 14 and FC2025 refuses to let him go online at all. It is not the case that you are aligned with playstation, since FC2024 has been working fine. So disappointing that an expensive game, being played by a child more than old enough to be allowed it, doesn't work properly. It should have been effortless but so far I've wasted about a day trying to find a solution.
Hi. I'm 14 and this problem is still occurring on my ps4. I try to login and it comes up with the same message everytime. I have connected my account with my parents and my parent has turned off all restrictions but it still occurs. I can't access any online features. It's clearly not an issue on our end as we have tried everything from turning off restrictions to reseting wifi. Please fix this soon -thanks
Hi im 14 and this is occuring on fc25 now! My parental controls on playstation are all set to allowed please can someone fix this for me
