Forum Discussion
2 years ago
How do I contact EA support on this, the website is sending me in circles
2 years ago
@EA_Shepardhow is this possible? Many users have the same problem, even those who bought the bundle directly from Playstation. At the time of redemption it was clearly stated for PS4 & PS5, otherwise I wouldn't have redeemed the game. In the terms and conditions it is explained that you can play on both consoles, not that you have to buy a specific version that contains both.
- EA_Shepard2 years ago
Community Manager
@SimoS_2008 Im afraid that is something that you have to discuss with the retailer as we don't have the ability to change it. If the version you purchased, does not have the option to install either or, that version of the game purchased does not support it.
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