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289a12de1e1639b's avatar
289a12de1e1639b
2 years ago

Ps4 version download on Ps5

I got a download version of ea fc 24 with the purchase of a ps5,  however I want to also be able to play the ps4 version on ps5. At the moment it does not give me the option to download the ps4 versi...
SimoS_2008's avatar
SimoS_2008
2 years ago

@EA_Shepardhow is this possible? Many users have the same problem, even those who bought the bundle directly from Playstation. At the time of redemption it was clearly stated for PS4 & PS5, otherwise I wouldn't have redeemed the game. In the terms and conditions it is explained that you can play on both consoles, not that you have to buy a specific version that contains both.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@SimoS_2008 Im afraid that is something that you have to discuss with the retailer as we don't have the ability to change it. If the version you purchased, does not have the option to install either or, that version of the game purchased does not support it. 

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