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Re: Can't sign in to companion app with an underage account

@77b4e5fde9e0ec86 He needs to be logging in with the email on the EA account. Not the email for his Xbox account.

If he is set up as a child account under yours and he's under the age of 13, he won't be able to play any multiplayer modes. This is in compliance with COPPA regulations. He won't be able to use the companion app in this case as his email would be obscured to comply with those regulations.

2 Replies

  • Heman_Superman's avatar
    Heman_Superman
    Seasoned Ace
    2 years ago

    @77b4e5fde9e0ec86 Yes, Once your child has reached the minimum age in their country or region, they’ll get a pop-up notification every time they log in to the EA app to let them know it's time to age up. Once you upgrade your child’s account to a teen account, they can add their own email address. More details check this helpful article

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