UNBELIEVABLE! EA Help just told me in an email that 'a formal complaint won’t necessarily change the outcome of my case'. They are literally telling me not to bother complaining while I've been locked out for 9 days. This is predatory behavior. #EAHelp #ConsumerRights #FC24
This mail
Community ManagerWe have a specific process for ban appeals. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:
Thank you.
"@EA_Barry – Please READ the case before giving a generic response. My account is NOT BANNED. I am not asking for a ban appeal.
I have a technical entitlement error (DisplayName field missing from registry) that has prevented me from accessing FC 24 for 9 FULL DAYS. Your support team has been ignoring me and even told me that 'complaints won't change the outcome'.
This is a technical support failure, not a TOS/Ban issue. Please escalate Case #23994094 to the technical team, not the ban appeals team. Stop wasting my time with wrong directions!"
Community ManagerApologies for the misunderstanding; your situation was not clear from your initial post. If your current support case is ongoing, please continue to work with our Advisors on a solution. Otherwise, you can make contact with EA Advisors for account support using the information below. Thank you.
I opened a new thread. 48 hours passed and still no fix. I am done waiting. Check my latest post.
This is NOT a solution! EA Forums Team is trying to close the case with fake solutions while I am STILL LOCKED OUT for 15 DAYS. This is a scam. I have NOT accepted any solution because the game still doesn't work. Stop lying to your community! #23994094
