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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Will I lose my Fifa points If i uninstall EA FC 24?

@ashwinsarma1998 Uninstalling a game does not cause a loss of content, especially currencies. The personal settings issue is being looked into though. You can try the following to see if this helps you with that.

When you launch the game, delete the personal settings 1 on the first screen

Create new personal settings

Go into Profile settings

Delete option

Delete the following:

Personal Settings 1

UT Squad Update 1

DLC Asessts 1

Close the game

On your PC go to C:\Users\user\Documents\FC 24 - delete the settings folder.

Reboot the game and try again.

5 Replies

  • @EA_Shepard Thank you for you help.
    I will do this when I finish work and let you know if it has worked.

    I don’t have the FC 24 folder in my documents , I have checked a few times but can not find it.

    Regarding the issue, do you know when it will be fixed?
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ashwinsarma1998 I'm afraid we don't really provide ETAs on when something will be fixed because we aren't the development team. If a CM says it will be fixed on XXX, and it is not then we get in trouble. This is why we don't provide an ETA to players when they ask this question.

    If you see no folder, that means it's a bad install or it is installed in another location. if you have more than one drive installed, make sure it's being installed to the same drive as the EA app.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ashwinsarma1998 The next steps would be to try one of the following

    If its not showing you those files, it could be the Windows account or a permissions issues preventing it from working as intended.

  • Thank you that has finally fixed the problem. I created a new account on windows and it’s fixed now.


    Thank you I appreciate your help, enjoy the rest of your week 🙂

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