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JBUG20120's avatar
JBUG20120
2 years ago
Solved

Redeemed beta code but can't download on PS5

Hi I received the code but on my ps5 I pressed continue instead of downloading the closed beta and now I can’t access it it’s saying the code has already been redeemed what can I do  [CM - Edited...
  • EA_Mako's avatar
    EA_Mako
    2 years ago
    Hi @JBUG20120,

    If the code was already redeemed, you'll need to check through your PS5 game library if the download wasn't started right away. You should be able to view a list of all the titles claimed on your account from there.
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago
Hi @JBUG20120,

If the code was already redeemed, you'll need to check through your PS5 game library if the download wasn't started right away. You should be able to view a list of all the titles claimed on your account from there.
Hendocap14's avatar
Hendocap14
2 years ago

Hi I just wondering if you can change my to a Xbox series X code thxs 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @Hendocap14,

    Codes are specific to the platform and account they were generated for and cannot be changed, sorry!
    • Hendocap14's avatar
      Hendocap14
      2 years ago
      @EA_Mako my preference was Xbox I don't understand why they have sent me a ps5 code

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