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KUBMURKEM's avatar
KUBMURKEM
Rising Novice
1 day ago

Scandal EA help team CASE:23994094

UNBELIEVABLE! EA Help just told me in an email that 'a formal complaint won’t necessarily change the outcome of my case'. They are literally telling me not to bother complaining while I've been locked out for 9 days. This is predatory behavior. #EAHelp #ConsumerRights #FC24

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 day ago

    KUBMURKEM​ 

    We have a specific process for ban appeals. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:

    How do I appeal a ban

    Thank you.

  • KUBMURKEM's avatar
    KUBMURKEM
    Rising Novice
    1 day ago

    "@EA_Barry – Please READ the case before giving a generic response. My account is NOT BANNED. I am not asking for a ban appeal.

    I have a technical entitlement error (DisplayName field missing from registry) that has prevented me from accessing FC 24 for 9 FULL DAYS. Your support team has been ignoring me and even told me that 'complaints won't change the outcome'.

    This is a technical support failure, not a TOS/Ban issue. Please escalate Case #23994094 to the technical team, not the ban appeals team. Stop wasting my time with wrong directions!"

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