After the loading screen, the game does not open.

Product: EA SPORTS FC 24
Platform:PC(EA SPORT)

Please specify your platform model. AMD Ryzen 7 5700G with Radeon Graphics 3.80 GHz - 16GB de ram - Nvidia GeForce gtx 1660 SUPER
What is your Gamertag/PSN ID/Switch ID? EA - Alvarojrzz
Which mode has this happened in? -
Which part of the mode? -
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 9/23/2023
What time did you see the bug? (HH:MM AM/PM) 16:20PM
What is your time zone?GMT+2 (Madrid)
How often does the bug occur? Always (100%)
Steps: How can we find the bug ourselves? I can't enter the game because it freezes when the EA Sport loading screen appears.
What happens when the bug occurs? When the loading screen is closed, the EA Sport app opens but the game does not open.
What should be happening instead? The game should open.