Hey folks,
While I unfortunately don't have any updates to share on the issue itself at this time and that frustration is absolutely understandable, a number of you have commented on the thread being marked with a solution incorrectly so I did want to shed a bit more light there.
We do not currently have a separate way to "pin" a particular post or message in a thread, however marking a post as the solution will cause it to appear on the front page of the thread.
This helps us make sure everyone can see the post and does not have to hunt through a 100+ page thread to try and find whether or not an EA CM has posted about the issue, or whether we're even aware it's going on.
This does not mean we consider the issue resolved. Whenever we mark a post as a solution for visibility purposes rather than because there's an actual solution, we'll always be sure to very clearly state that in the post itself as has been done in this case.
That post is the one that will be updated once we have any news to share as well, which helps give everyone a single page/post to check rather than having to read through multiple pages to see if there has been a recent update.
