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22ChrisF22's avatar
22ChrisF22
2 years ago
Solved

"Already have an evolution version of this player" error

Product: EA SPORTS FC 24 Platform:PlayStation 5 Please specify your platform model. Sony PlayStation 5 What is your Gamertag/PSN ID/Switch ID? ChrisF22 Which mode has this happened in? Ultimat...
bug
  • EA_LeonSK's avatar
    EA_LeonSK
    2 years ago

    Accepted as a solution for visibility

    Hey all,

    We can see from your post that you're receiving an error mentioning you already have an Evolution version for that player. To investigate this issue, please share the following info:

    • Platform:
    • Account:
    • Evolution you're trying to activate:
    • Name, Rating, and Version of the Item you're selecting for this Evolution: 
    • Do you have other versions of the same player? If yes, mention them.
    • Did you discard another Evo item of that player in the past?
    • Error message received when you try to select the player:
    • Screenshot of the message.

    Thank you

    UPDATE: The issue is now fixed. Thank you all for your patience and collaboration

DeaconPmp's avatar
DeaconPmp
2 years ago
  • Platform: PC
  • Account: Ren0000170472794
  • Evolution you're trying to activate: Generous Goalscorer
  • Name, Rating, and Version of the Item you're selecting for this Evolution: Eddie Nketiah, 83, Skill Moves/FC Founders II/Weak Foot Evo
  • Do you have other versions of the same player? No
  • Did you discard another Evo item of that player in the past? I either discarded it or, more likely used it in an SBC
  • Error message received when you try to select the player: You already have an Evolution version of this player
  • DeaconPmp's avatar
    DeaconPmp
    2 years ago

    I then quicksold this player to try and resolve the issue with a quick sell recovery; now he's listed as a duplicate in my club and I cannot add him back into the team.

    This is insanity.

    • Gonchybol's avatar
      Gonchybol
      2 years ago

      Product: EA SPORTS FC 24
      Platform:PlayStation 5
      Please specify your platform model. Sony PlayStation 5
      What is your Gamertag/PSN ID/Switch ID? gonchybol
      Which mode has this happened in? Ultimate Team™
      Which part of the mode? Evolutions
      Can you tell us the date (MM/DD/YYYY) that you saw the bug? 20/03/2024
      What time did you see the bug? (HH:MM AM/PM) 19:00
      What is your time zone? GMT (UTC)
      How often does the bug occur? Every time (100%)
      Steps: How can we find the bug ourselves? Trying to evolve “Timothe Cognat” in Evolutions mode
      What happens when the bug occurs? It said I have a Evolved version of this player (I quick sale my Evo player 3 weeks ago) I can’t recover him
      What should be happening instead? Should be able to Evolve my player instead

      ‌

      Dear EA Support Team,

      I am reaching out regarding an issue I have encountered in the game FC24. A player is stuck in the "Retrieve Items" section, which is preventing me from opening packs or even retrieving players I have purchased. Here's how the problem arose:

      I upgraded Thimothé Cognat, but was not satisfied with this version, so I put it up for quick sale in order to upgrade another Cognat card in the "radioactive Evo" section.
      Later on, when I tried to upgrade the new card, the game informs me that I already have an upgraded version of Cognat, even though I had put it up for quick sale.
      I attempted to retrieve Cognat from the quick sales 10 days after, but now he is stuck in "Retrieve Items", as the game regards this as a duplicate without being able to differentiate between the two upgraded versions.
      This Evo is very important to me beacause I’d like to Evo all the players of my heartfelt team (Servette FC). I would greatly appreciate it if you could resolve this issue at your earliest convenience.

      I am willing to provide any additional information that might help in resolving this issue. 
      Thank you in advance for your assistance, and I hope that this issue will be resolved promptly.

      Warm regards,

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