Forum Discussion

HuruSi-man's avatar
HuruSi-man
2 years ago
Solved

An error has occured and you are no longer synced with the online match

I was playing fc24 season mode well, but at some point, this error occurred after the game started. How can I fix it? Please reply after confirmation.
bug
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @mc_watson_11 

    That's most likely why then. As a test, can get close enough to use a wire to see if that works? Every game is not the same when it comes to how demanding it is on a stable connection.

    You can contact the retailer the game was purchased from to inquire about a refund.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Watson20231602 

Please make sure you're only using a wired connection. You can also find troubleshooting help here.

Edit: I just noticed this is an alternate account from the one you were posting with previously in this thread. You were on a wireless connection. The best I can advise is to swtch to a wire.

Watson20231602's avatar
Watson20231602
2 years ago

Correct this is an alternate account as I have exhausted literally every other option so tried to make a new account. Also I have tried multiple times with a wired connection including 10 mins ago and the match was instantly disconnected yet again. Every step within your link I have tried to no avail including new DNS and safe mode cache clearing.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Watson20231602 

    There really isn't much else to suggest. Are you now permanently using a wire? If so, did you power cycle everything after making the switch? Also, are you using at least a Cat 6 cable?

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