Forum Discussion
EA_cuervo
Community Manager
12 months agoHey there,
You shouldn't need to sign in on that page if you're launching the game from the EA app.
Can you please try the following steps:
Delete EA License Files:
- Make sure the EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Enable View Hidden Files and Folders
- Delete all files in the "License" folder.
Clear your temporary files:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
- (If some files or folders can't be deleted, reboot and try again.)
Let us know if that helps!
12 months ago
@EA_cuervo i did what you suggested, but it didn't work
- EA_cuervo12 months ago
Community Manager
@dincer872 once you're in that pop up where you can enter your email, if you press TAB, can you enter the password?- 12 months ago@EA_cuervo Sadly, no
- EA_cuervo12 months ago
Community Manager
In this case, you can try using CCleaner to clear out issues and errors.
For instructions on how to use Ccleaner to uninstall apps, click here.
While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.
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