can't move player in rivals ea fc 24 pc

I can't move my player in a rival or any online match. I can play with computers, but when I enter an online match, my player just won't move or do anything. The other weird thing is when I tried to play with mouse and keyboard, pause the game and check settings, it says 'keyboard only,' not 'keyboard + mouse.' I tried changing the stadium, setting my FPS to 30, and even turning off cross-play, but nothing works. Please help; this is literally game-breaking.

username: jlcthe1

platform: pc