Forum Discussion

TarikUA's avatar
TarikUA
Seasoned Novice
2 years ago

Coins disappeared from the account in Ultimate team

Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. Steam - PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 3050 Laptop GPU
Enter RAM memory size in GB 16
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 03/03/2024
What time did you see the bug? (HH:MM AM/PM) 12:00 AM
What is your time zone? EAT - GMT + 3:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Coins disappeared from the account in Ultimate team. I didn't spend them. 30k remained instead of hundreds of thousands. make it happen!!!!
What happens when the bug occurs? Coins disappeared from the account in Ultimate team.
What should be happening instead?

Coins disappeared from the account in Ultimate team. I didn't spend them. 30k remained instead of hundreds of thousands. make it happen!!!!

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @TarikUA If you have lost your coins, it could be due to two reasons. Firstly, your account might have been hacked, and your coins might have been removed by someone else. Secondly, our Terms of Service team might have taken action after finding that you have broken the game rules. I'd recommend checking your email or your account for any messages regarding the coin removal, as our TOS team always sends an email to confirm it. 

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